Clear expectations, before seasonal materials are sourced.

Requests, confirmation, and pricing

Website prices cover each listed seasonal item and its stated service scope. Fall packages include exterior styled placement. Christmas trees include hand selection, delivery to the confirmed handoff point, and a fresh base cut. Indoor placement, installation, hanging, stand fitting, decorating, and watering are not included. Twelve-foot-plus trees and unusual exterior delivery access require review before a delivery quote.

A preferred date is not guaranteed when submitted. After route review, we confirm a delivery window, typically four hours. The window is reserved only after written confirmation and payment through the checkout link we send.

Transactional messages

Submitting an online request requires consent to receive transactional text messages about availability, delivery, and the payment link. Message and data rates may apply. Reply STOP to opt out of text messages, or contact East End Seasonal to continue by email.

A next-season reminder is optional and separate from messages needed to complete the current request.

Cancellation and changes

• Before confirmation and payment: cancel or change the request at no charge.
• Seven or more days before the confirmed delivery date: full refund, except any custom-sourcing amount clearly disclosed as nonrefundable before payment.
• Three to six days before delivery: 50% refund of the paid order amount.
• Less than 72 hours before delivery, after a service attempt caused by unavailable access, or after delivery or styling: the order is nonrefundable because natural seasonal materials are perishable and route capacity has been committed.
• If East End Seasonal cannot fulfill a paid order, the customer may accept a new date or receive a full refund.

Natural product variation, lifespan, and quality

Pumpkins, gourds, plants, stalks, bales, trees, and greenery are natural products. Color, shape, dimensions, density, surface character, and lifespan vary. Weather and wildlife can affect outdoor materials, and no two styled displays or trees are identical.

Please inspect the work at handoff when possible. Report a material quality concern with photographs within 12 hours of delivery or styling so we can review it promptly.

Fall styling and removal scope

Fall styling is exterior-only and limited to the confirmed zone or zones. We do not drill into, fasten materials to, or alter the structure, and we do not move customer-owned decor unless separately agreed in writing.

Paid post-season removal covers East End Seasonal-supplied Fall materials and a light sweep during one confirmed post-Thanksgiving visit. It excludes customer-owned materials, deep cleaning, pressure washing, soil remediation, and items moved from the original styling area.

Access and customer responsibilities

• Provide an accurate address, working phone number, gate instructions, parking information, stair count, and any property-manager contact before delivery.
• Published pricing assumes legal parking within 75 feet of the primary entrance, a clear and reasonably level route, and no more than five exterior steps. Disclose any condition outside that standard before payment.
• Keep the route from vehicle to handoff point clear, stable, well lit when applicable, and reasonably safe for the tree and delivery team.
• For Christmas, confirm ceiling height and select a tree range that leaves room for the stand and topper.
• Secure pets, protect delicate surfaces, and identify pre-existing property conditions that could affect delivery.
• Follow tree-stand, watering, lighting, and fire-safety instructions after handoff.

Route capacity and missed access

Daily inventory and route capacity are limited by geography, tree size, weather, and crew requirements. Exact arrival times are not guaranteed within a confirmed window.

The customer or authorized contact must remain reachable during the window. An unavailable gate, blocked route, missing receiving contact, unsafe access, or materially inaccurate access information may result in a failed attempt, added handling charge, or redelivery charge.

Weather and seasonal conditions

Severe weather, road closures, ferry or traffic disruption, unsafe access, and other conditions outside our control may require a revised delivery window. We will communicate as soon as reasonably possible and prioritize a safe reschedule.