Your details stay connected to the choice you made.

Information you provide

When you prepare an inquiry or delivery request, you may provide a name, email address, phone number, delivery address, preferred date, access instructions, property-manager details, and product selections. Do not include payment-card information, alarm codes, or other sensitive information in a request note.

When you request an event alert, we collect your email address, the event selected, the source page, consent time, confirmation status, and delivery or unsubscribe status. A town-events digest is a separate, optional choice and is never selected automatically.

How requests are stored and delivered

A general inquiry is validated and stored in our Supabase-hosted database with its season, town, contact preference, preferred window, source page, and property details. We use it to acknowledge the inquiry and coordinate a response. Submitting an inquiry does not reserve a date or enroll you in marketing.

The cart and draft delivery request are stored in your browser so you can move between pages. When you submit, the website validates the request and stores the order details in our Supabase-hosted database. If online storage is unavailable, an inquiry or delivery request may offer a prepared email fallback that you review and send from your email application.

We may use Resend to send request emails and Twilio to send transactional text messages about availability, delivery, and payment. These providers process the contact information needed to deliver those messages under their own privacy terms.

Event alerts use a confirmation email before a preference becomes active. We use Supabase to store the preference and Resend to deliver confirmation, event-update, and separately consented town-digest emails. Updating an event page does not automatically send a message; a staff member must review and release each campaign.

After we confirm availability, payment is handled through a Stripe checkout link. Stripe processes payment details under its own privacy terms; East End Seasonal does not ask you to email card information.

Analytics and cookies

We may enable Google Analytics to understand page visits and key actions such as selecting a seasonal item, beginning a request, or following the attributed Summer rental link. The Summer click event contains the link location and page path, not an email address or other personal information. When analytics is not configured, no Google Analytics tag is loaded.

For a single browser-tab session, we keep first-touch attribution in session storage: the landing-page path, the referring website's hostname, and sanitized campaign labels from the standard utm_source, utm_medium, utm_campaign, utm_content, and utm_term parameters. We do not retain the full referring URL or other query parameters. If you submit an inquiry or delivery request, that limited attribution is saved with the request so we can understand which unpaid content or referral produced it; otherwise it expires with the browser-tab session.

Our disclosures follow the New York Attorney General's guidance that tracking statements should be clear, accurate, and not misleading. Read the official website privacy controls guide.

How we use and share information

• To review, quote, schedule, deliver, and support your request.
• To coordinate with a property manager or other contact you identify.
• To send request confirmation, a payment link, and operational messages related to the request.
• To send the specific event alert you confirmed, including a material date, location, postponement, or cancellation update through the event date.
• To send an occasional town-events digest only when you separately selected and confirmed that preference.
• With service providers only when needed to operate the business, process payment, communicate, or host the website.
• When required by law or necessary to protect customers, the business, or others.

Retention, security, and your choices

We keep customer correspondence and order records only as long as reasonably needed for service, accounting, dispute resolution, and legal obligations. No method of storage or transmission is perfectly secure, so please share only the access information needed for delivery.

Every event or town email includes a preference-specific unsubscribe control. Stopping one preference does not stop other preferences you chose. We retain suppression and delivery records as reasonably needed to honor opt-outs, prevent duplicate sends, and protect email deliverability.

You may ask what contact information we hold, request a correction, or ask us to delete information that we are not required to retain. Email East End Seasonal with the subject 'Privacy request.'